Principal
Suzy Spilsbury
Three decades in North Queensland property and the architect of the standard every RentalCo home is held to.
About RentalCo
Thirty years, one standard.
RentalCo exists because property management too often depends on personalities instead of process. We set out to fix that, and we wrote the standard down.
Our story
Built on a frustration worth fixing
Our founder, Suzy Spilsbury, spent decades watching good property management quietly fail owners, not through bad intent, but because the systems behind it were thin. When a manager left, the knowledge left with them. When the office got busy, the inspections slipped.
So she did something unusual in this industry: she documented the standard. Every inspection, every report, every conversation now runs to a written process we call the Spilsbury Method. It means your property gets the same care on a quiet Tuesday as it does the day you sign up, regardless of who's looking after it.
Today RentalCo manages homes across Townsville & North Queenslandfor owners who've often been with us for over a decade. We're not the biggest agency in town. We're the one that does it properly.
- 30+
- Years in TownsvilleA specialist team, from day one.
- 364
- New landlords in one yearThrough referral. Zero ad spend.
- REIQ
- Certified trainerThe standard others learn from.
- Zero
- Fixed-term contractsNo lock-in. Owners simply stay.
What we believe
Three values that decide everything
01
Honest, always
We'd rather tell you a hard truth than win your business with a soft one.
02
Local to the core
We live here, invest here and know what North Queensland homes really need.
03
Consistent by design
The standard doesn't waver with the weather or who's on leave.
The Spilsbury Method
The standard, written down
Five principles run through every property we manage.
- 01
Method over instinct
Every property runs to the same documented process. Nothing depends on who happens to be in the office that day.
- 02
Proactive, not reactive
We schedule maintenance and inspections ahead of time so problems are prevented, not patched.
- 03
Transparent always
You see what we see. Photo-rich reports, honest updates and no surprises at statement time.
- 04
Communication that lands
Calls returned same day. Plain English. A real person who knows your property by name.
- 05
One standard, every home
Whether it's a unit or an executive home, the care, the process and the standard never change.
The people
The team behind the standard
Property Manager
Naomi Fontaine
The steady hand behind day-to-day management for a portfolio of long-term owners.
Office Administration
Annaliese Fellows
Keeps the engine room running so nothing slips between the cracks.
Business Development Manager
Brooke Clark
The first point of contact for owners considering a move to RentalCo.
Come and meet us
The easiest way to judge us is to talk to us
Book a free appraisal and see the standard for yourself, no pressure, no lock-in.