Principal
Suzy Spilsbury
Three decades in North Queensland property and the architect of the standard every RentalCo home is held to.
Townsville property management
Property management, perfected.
Thirty years looking after North Queensland homes to a single, documented standard, proactive, transparent and genuinely trusted. Less worry for you. More from your investment.
- REIQ-certified trainer
- No lock-in contracts
- One office. One focus.
“The first agency that actually tells me what's happening before I have to ask.”
- 30+
- Years in TownsvilleA specialist team, from day one.
- 364
- New landlords in one yearThrough referral. Zero ad spend.
- REIQ
- Certified trainerThe standard others learn from.
- Zero
- Fixed-term contractsNo lock-in. Owners simply stay.
Who we help
Built for everyone with a stake in the home
Owners, tenants and investors all get the same documented standard, and a real person who knows the property by name.
Landlords
Hands-off ownership with proactive management, photo-rich reporting and a manager who knows your home by name.
More for landlordsTenants
Quality homes, fast and tracked maintenance, and a team that actually answers the phone during business hours.
More for tenantsInvestors
Portfolio owners get honest rent reviews, market insight and a single, documented standard across every property.
Why owners switchNot sure which fits? Tell us about your property and we'll point you the right way.
Book a free appraisalWhat we do
Three things, done properly
Most agencies promise everything. We do the few things that actually protect your property and your return, and we do them the same way every time.
01
Proactive management
We don't wait for things to break. Routine inspections, preventative maintenance and early conversations keep small issues from becoming expensive ones.
- Quarterly routine inspections
- Preventative maintenance plans
- Same-week issue resolution
02
Transparent reporting
Every inspection becomes a clear, photo-rich report delivered the same week. No jargon, no portals to wrestle with, just a straight account of how your property is tracking.
- 14 photos per report on average
- Plain-English summaries
- Delivered the same week
03
The right tenants
Careful screening, reference checks and a measured approach to applications mean your home is matched with people who treat it like their own.
- Thorough background & reference checks
- Income and rental-history verification
- 11-day average time to lease
What's included
Everything, handled to one standard
No tiered packages or surprise add-ons. Every property we manage gets the full standard across both sides of the job.
Looking after your property
The proactive work that protects your asset and keeps tenants settled.
Quarterly routine inspections
Photo-rich reports delivered the same week, every time.
Preventative maintenance
Small issues caught and fixed before they become expensive.
Trusted local trades
Vetted contractors who do the job properly the first time.
End-of-lease handling
Thorough exit reports and bond resolution, managed for you.
Looking after your return
The financial and reporting standard that keeps you informed and in control.
Transparent monthly statements
Clear income and expenses with no hidden add-ons.
Honest market rent reviews
Defensible numbers based on real local data, not guesswork.
Careful tenant selection
Background, reference and income checks on every applicant.
One named manager
A real person who knows your property, never a call centre.
The Spilsbury Method
Read the full methodMethod over instinct
Our founder wrote down the standard so it never depends on who's in the office. Select a principle to see how it runs through every property we manage.
01
Method over instinct
Every property runs to the same documented process. Nothing depends on who happens to be in the office that day.
- A written standard for every task
- New managers trained by the founder
- Consistent care across the whole portfolio
- Nothing left to memory or mood
Transparent reporting
You see what we see
Every routine inspection becomes a clear, photo-rich report delivered the same week. No jargon. No portals to fight. Just an honest account of how your property is tracking.
- 14 photos per report, on average
- Plain-English summaries, not checklists
- Delivered the same week, every time
Routine inspection14 Annandale Drive
Passed- KitchenClean, no damage
- BathroomSealant refreshed
- Living areasExcellent condition
- GuttersCleared, photos attached
Delivered same week14 photos attached
The people
Meet the teamA small team that knows your property by name
No call centres. No revolving door. The same faces, looking after the same homes, year after year.
Property Manager
Naomi Fontaine
The steady hand behind day-to-day management for a portfolio of long-term owners.
Office Administration
Annaliese Fellows
Keeps the engine room running so nothing slips between the cracks.
Business Development Manager
Brooke Clark
The first point of contact for owners considering a move to RentalCo.
Owners & tenants
Trusted across North Queensland
"After two agencies in three years, RentalCo is the first that actually tells me what's happening before I have to ask. The reports alone are worth the move."
"They leased our place in nine days to tenants who've now renewed twice. Proactive, calm and genuinely honest about what our property was worth."
"I live interstate and barely think about my Townsville rental anymore. That's the whole point, and RentalCo is the only manager who's ever delivered it."
Good questions
The things owners ask us first
Our management fee is a single, transparent percentage of rent collected, with no hidden add-ons for routine inspections or reporting. We'll quote your exact fee at your free appraisal so you can compare it cleanly against your current arrangement.
Our current average time to lease is 11 days. The exact timeframe depends on the property, the season and the rent, all of which we'll discuss honestly with you up front rather than over-promising to win your business.
Not for you. Once you give notice to your current manager, we coordinate the entire handover (keys, files, bond, tenant introductions) directly with them. Most owners describe it as the easiest part of the whole process.
We conduct routine inspections quarterly, plus a thorough entry and exit condition report for every tenancy. Each one becomes a photo-rich report delivered to you the same week.
One person. Your property is managed by a named member of our team who knows it by address, and you'll always be able to reach a real person during business hours.
We manage residential properties across Townsville and the wider North Queensland region. If you're unsure whether your property is in our area, just ask, we'll tell you straight.
No obligation
Find out what your property should really be earning
Book a free appraisal and we'll give you an honest rent assessment and a clear management quote, whether or not you switch.